Pension Scheme Administrators
Kingfisher Pensions Department
The Trustees have appointed Kingfisher Pensions Department to carry
out the day to day running of both the Pension Scheme and the Retirement
Trust, and the Pensions Department are pleased to answer general
queries about the Scheme or the Trust. However, if any of the personal
details shown on your Benefit Statement are incorrect, you should
inform your usual HR or payroll contact, and they will automatically
pass the information to the Pensions Department.
The Kingfisher Pensions Department consists of four teams –
Administration, Finance, Systems and Technical. If you need to contact
the Pensions Department, usually your enquiry will be dealt with
by a member of the Administration team.
Standard Life
The Trustees have also appointed Standard Life to administer the
Money Purchase Section of the Scheme. At Standard Life, there’s
a special team dedicated to Kingfisher, who will work in conjunction
with the Kingfisher Pensions Department.
Customer service
The Kingfisher Pensions Department liaises on a daily basis with
the Standard Life administration team to ensure that a co-ordinated
service is provided, especially important where members have benefits
in both the Final Salary and Money Purchase Sections of the Scheme.
Both Kingfisher and Standard Life will ensure that your queries
are dealt with in an efficient and timely manner. Sometimes, an
issue requires further information from an external provider, and
if this is the case, the Kingfisher Pensions Team will liaise with
that party in order to assist your enquiry.
Contacting the Pensions Teams
When you write to either the Kingfisher Pensions Department or
Standard Life, please remember to tell us:
- Your full name, company and current home address
- Your National Insurance number
- If you’re a member of the Final Salary Section, your
employee or membership number (and if you have more than one period
of membership, you will need to tell us all your membership numbers)
- If you’re a member of the Money Purchase Section, your
Standard Life membership number as well.
You should contact your HR or payroll department if you receive
any documents (like your Benefit Statement) from us that show the
wrong salary details. They will let us know about any changes to
be made to our records.
However, if we haven’t got your right date of birth or if
your name has changed on marriage, you will need to contact us (as
well as your HR or payroll department) and send a copy of the birth
or marriage certificate – we always use special delivery to
return original certificates.
How to contact the pensions administration teams:
You can contact both the Kingfisher Pensions Department and Standard
Life either by telephone or by writing. If you contact us by telephone,
please remember to have your identification details to hand, as
you will be asked to provide them by way of identification.
Contact Kingfisher Pensions Department
By telephone: 020 7372 8008 or
By writing to:
Group Pensions Department
Kingfisher plc
3 Sheldon Square
Paddington
London W2 6PX
Contact Standard Life
(Money Purchase members only)
By telephone: 0845 2728801 or
By writing to:
Standard Life Assurance Company
Group Pensions 03
Standard Life House
30 Lothian Road
Edinburgh EH1 2DH
Contacting your Company HR/Payroll Department
You can also contact the department or person listed below for
your company if you need to change your personal details or for
further information
about pensions and other company benefits:
|
