Who administers the Pension Scheme and
Retirement Trust?
The day to day administration of both the Pension Scheme and Retirement
Trust is carried out on behalf of the Trustees by the Kingfisher
Pensions Department, and they are pleased to answer general queries
about the Scheme or your benefits.
However, if any of the details
shown on your personal benefits statement are incorrect, you should
inform your usual payroll contact, and they will automatically
pass the information to the Pensions Department. More recently,
the Trustees have appointed Standard Life to administer the new
money purchase section.
At Standard Life, there is a special team
dedicated to Kingfisher, and, usually, they will deal with any
queries related to that section. Standard Life will work in conjunction
with the Kingfisher Pensions Department, and if you are a member
of the money purchase section, you may contact Standard Life direct
to inform them of any changes to the personal information held
by them.
The Kingfisher pensions department is managed by Colin Hately and
consists of four teams – administration, finance, systems
and compliance. The table below shows what each team does.
Both administration teams will ensure that your pension queries
are dealt with in an efficient and timely manner. Sometimes, an
issue requires further information from an external provider, and
if this is the case, the Pensions Department will liaise with that
party in order to assist your enquiry.
Contacting the Pensions Department
When you write to the Pensions Department, please remember to tell
us:
Your full name, company and current home address
Your National Insurance number
If you’re a member of the final salary section, your employee
or membership number (and if
you have more than one period of membership,
you will need to tell us all your membership numbers)
If you’re a member of the money purchase section, your Standard
Life membership number
as well.
You should contact your HR or payroll department if you receive
any documents (like your Benefit Statement) from us that show the
wrong personal details. They will let us know about any changes
to be made to our records.
However, if we haven’t got your right date of birth or if
your name has changed on marriage, you will need to contact us
(as well as your HR or payroll department) and send a copy of the
birth or marriage certificate – we always send original certificates
back via registered post.
You can contact us either by telephone or by writing. If you contact
us by telephone, please remember to have the above identification
details to hand, as you will be asked to provide them by way of
identification.
Administration
This is the biggest team. The administrators look
after the routine running of the pension schemes, and normally
your pensions queries will be directed to them. In addition,
the administration team liaises with the Standard Life team,
ensuring that a co-ordinated service is provided, especially
important where members have benefits in both sections of
the pension scheme.
Finance
In addition to maintaining the scheme bank accounts and preparing the pension
scheme accounts, the finance team monitors the work carried out by the
investment managers, ensuring that the pension scheme investments are made
in accordance with the Trustees’ overall instructions.
Systems
The systems team installs and maintains the membership record keeping systems,
electronic filing facilities and automates the production of many of the
letters used by administrators in their day to day work.
Compliance
The compliance team ensures that the pension scheme is operated in accordance
with the trust deed and rules and current legislation. It also keeps the
pensions department up to date with changes in the law, and prepares booklets
and other information for members. |
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How to contact us:
By telephone: 020 73728008
By Post:
Group Pensions Department
Kingfisher plc
3 Sheldon Square
Paddington
London
W2 6PX
Members of the money purchase section can also contact Standard Life
By telephone: 0845 60 60 086
By Post:
Standard Life Assurance Company
Group Pensions 03
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH
Contacting your Company
HR/payroll department
You can also contact the person listed below for your company if you need to
change your personal details or for further information about pensions and other
company benefits:
Ericka Gray
02380 818122
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Caroline Higgins
01935 41400
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Sarah Bater
020 7644 1112 |
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