Pension scheme administrators

Kingfisher Pensions Department
The Trustees have appointed Kingfisher pensions department to carry out the day to day running of both the Pension Scheme and the Retirement Trust, and the pensions team are pleased to answer general queries about the Scheme or the Trust. However, if any of the personal details shown on your benefits statement are incorrect, you should inform your usual HR or payroll contact, and they will automatically pass the information to the pensions department.

The Kingfisher pensions department is managed by Colin Hately and consists of four teams – administration, finance, systems and compliance. If you need to contact the pensions department, usually your enquiry will be dealt with by a member of the administration team.

Standard Life
The Trustees have also appointed Standard Life to administer the money purchase section of the Scheme. At Standard Life, there’s a special team dedicated to Kingfisher, who will work in conjunction with the Kingfisher pensions department, so if you’re a member of the money purchase section, you may contact Standard Life direct to inform them of any changes to your personal information or to enquire about your money purchase retirement account or benefits.

Customer service.
The Kingfisher pensions department liaises on a daily basis with the Standard Life administration team to ensure that a co-ordinated service is provided, especially important where members have benefits in both the final salary and money purchase sections of the Scheme.Both the Kingfisher and Standard Life pensions administrators will ensure that your queries are dealt with in an efficient and timely manner. Sometimes, an issue requires further information from an external provider, and if this is the case, the Kingfisher pensions team will liaise with that party in order to assist your enquiry.

Contacting the pensions teams
When you write to either the Kingfisher pensions department or Standard Life, please remember to tell us:

• Your full name, company and current home address
• Your National Insurance number
• If you’re a member of the final salary section, your employee or membership number (and if you have more than one period of membership, you will need to tell us all your membership numbers)
• If you’re a member of the money purchase section, your Standard Life membership number as well. You should contact your HR or payroll department if you receive any documents (like your Benefit Statement) from us that show the wrong salary details. They will let us know about any changes to be made to our records.

However, if we haven’t got your right date of birth or if your name has changed on marriage, you will need to contact us (as well as your HR or payroll department) and send a copy of the birth or marriage certificate – we always use special delivery to return original certificates.

How to contact the pensions administration teams:
You can contact both the Kingfisher pensions department and Standard Life either by telephone or by writing. If you contact us by telephone, please remember to have the above identification details to hand, as you will be asked to provide them by way of identification.

Contact Kingfisher pensions department:
By telephone: 020 7372 8008 or
By writing to:
Group Pensions Department
Kingfisher plc
3 Sheldon Square
Paddington
London
W2 6PX

Contact Standard Life (money purchase members only):
By telephone: 0845 60 60 086 or
By writing to:
Standard Life Assurance Company
Group Pensions 03
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Contacting your Company HR/payroll department
You can also contact the person listed below for your company if you need to change your personal details or for further information about pensions and other company benefits:

Ericka Gray 02380 818122

Caroline Higgins 01935 41400

Sarah Bater 020 7644 1112